eDreams Questions & Answers

Ask a question

Here’s what consumers have asked with answers from eDreams staff and previous consumers.

14 questions answered
21% answered in 1 day
Question:

I booked a ticket march, 2021, airline cancelled my flight. edreams been telling me that they processing my refund for over 6 months, how long more do

Answer:

Dont believe them. They are a scammer company and just tried to scam me out of my funds. Contact your Credit Card company and file a dispute. SDreams methodology is to frustrate you until you give up from wasting so much time and they get to keep our money. Your Credit Card issuer is on your side and will revers the charges

By Simon S.
See more answers (2)
Question:

A lot of complaints so anyone interested in a class action against edreams?

Answer:

Yes I would like to participate in a class action law suit against this company who has no customer service or any way to get money back! I lost $5807 to this fraudulent company and want it back

By Lore V.
See more answers (6)
Question:

What is the telephone number to call edreams on? the one given in all their emails is not connected.

Answer:

Edreams is a scam agency! We have tried for a month to cancel our subscription during the trial period! Their instructions don't work. The phone number listed doesn't work! Please everyone be warned! They charged our credit card and we couldn't stop it! This company is from Spain!

By Terry L.
See more answers (3)
Question:

I just bought a ticket from clo colombia to sju puerto rico. the web site responded that the reserve wasn't successful and i did't receive an email, but my credit card was charged!!

Answer:

Hi Gil. We are sorry to read about your customer experience. Please provide us your booking reference or what information you are able to with a short message via this link at the end of this message and we would be happy to look into your concerns. https://tinyurl.com/ka77d8u James - Customer Care

By eDreams I.,
See more answers (3)
Question:

Can you share a success story using edreams.es?

Answer:

None for me. Only bad experiences, in fact bad is not bad enough... the experience is horrible. Avoid them

By Simon S.
See more answers (2)
Question:

I wonder when i am going to get a refund on my cancelled flight from oslo to helsinki. its already been over 3 months.

Answer:

I contacted my credit card people, but they cant do much, looking into what legal recourse I have

By Terry D.
See more answers (2)
Question:

E dream took my money for over 8 months, is anyone was able to get his back? please help

Answer:

I have the same issue. There is no help (from them) available. I gave up calling after three months... which I am sure most people do; they count on this. The savings is modest with their pricing; and hey charge for rescheduling. I rescheduled and after three months still have not received my new ticket. After many phone calls (the wait is VERY LONG to be connected to someone) I gave up; they count on you giving up. An expensive lesson - do not use them.

By Karin M.
Question:

Answer:

Forget it you will never get your money back again they a scammers. Link below is Trustpilot reviews for both eDreams and Opodo its the same company. https://uk.trustpilot.com/review/www.edreams.com?languages=en&stars=1&stars=2 Please sign this pertition to stop them operating https://petition.parliament.uk/petitions/557245/sponsors/new?token=ILcbqnIs1NaUd1P-s4-y

By Kerry J.
Question:

Answer:

I never had an issue when I was using any other web site to book flights, or when I was booking directly with the airlines.

By Jana f.
Question:

How easy is it to get a hold of customer service at edreams.es?

Answer:

It's next to impossible to get hold of the customer service at Edreams because they don't give working phone numbers or emails. The only answer you'll receive is from their people trying to placate angry people writing bad reviews. And even if you do, they'll send a letter pretending they solved the issue, but they don't.

By Jana f.

Can’t see your question? Ask to get answers from the eDreams staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
eDreams?
Post Review