ASAP Tickets has a rating of 4.7 stars from 6,238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent, and best deal. ASAP Tickets ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 9 hours
Lautner was a fantastic agent! He booked a complicated family trip with my grandchildren from the US to France; we all live in different States (California, Colorado, Washington). He ensured that we arrived and departed at the same time or very close. Some of us wanted to travel together and he made it happened. The prices were descent for Economy. Lautner was patient, polite, and efficient. Make sure you tip him!
My agent was very knowledgeable, patient, hardworking, and friendly. She called and emailed me on a personal level after I had to disconnect because I was rear ended as I was making my travel plans, stationary in a parking lot! Such care has never been given from an agent /company like this before! Amazed still! And it wasn't to just try and get my business, she genuinely was concerned. We connected afew days later and finally I was able to book my tickets. What a gem! Brilliant service, understanding, and total cost was within my budget.
Lautner was a fantastic agent! He booked a complicated family trip with my grandchildren from the US to France; we all live in different States (California, Colorado, Washington). He ensured that we arrived and departed at the same time or very close. Some of us wanted to travel together and he made it happened. The prices were descent for Economy. Lautner was patient, polite, and efficient. Make sure you tip him!
I stumbled on it. Divine intervention.
That is an interesting question, this is airfare, lol
As everything is changing at a fast pace on these days, I made an off the cuff decision and asked for your services. I had the pleasure to interact with Christian who outperformed my expectations... in less than expected he gave me three different quotes and considered all the possible alternatives. (Time on each scale, cities and their related risk/measures due to the pandemic) he looks like someone who knows the operation as well as the associated factors. Wish him the best..
I've now gotten two different tickets from ASAP both within 3 days of my departure. They literally saved me hundreds of dollars! I use to use Expedia, not anymore! I really enjoy talking to ASAP representatives while making my travel plans, they make sure there are no mistakes with your travel arrangements and work diligently to help you out. I was skeptical using them before, but I will never use anyone else again! Pack your bags and have a great flight like my granddaughter & I did!
From the start, Cerveza demonstrated her excellent customer service skills and genuine desire to help me set up my future flight to and from the Philippines. At every turn, she advised and helped me choose the best options for my travel. She did it all while being genuinely transparent and a real person. It a great experience. Wish that all transactions everywhere were this pleasant. She is an asset to you ASAP Tickets.
I have booked through ASAP before.
Price and convenience.
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
Elmas did a great job - efficient and polite/ professional! Really appreciated his help - look forward to working with him in the future for my travel!
Tip for consumers:
Call - the agents are great!
Products used:
ASAP
I travel internationally quite often, and ASAP Tickets is one of the best services for great rates for flights.
At first glance I thought this was not a legitimate service however I've used them about seven times and each time I've been rather impressed. Some agents are better than others. My favorite is Fiby as she is very direct about when to purchase tickets and get the best prices. She has guided me the best.
You pay a small fee for a tip but it's worth the savings that you get for your flight.
I purchased two business class tickets at $4200 through an agent, knowing that I can get them for $60 cheaper at the airline site. I thought having an agent will make the process smoother. I also tipped $40 for the more expensive tickets, as it is their standard practice to ask tips.
However, the agent didn't inform me that I would pay $640+ to select a seat! This is business class! You would think that you can get assigned seating once you reserve. Even that as it may, the agent didn't inform me that I would need to pay extra. I would have taken that extra cost in consideration when choosing the airline to fly in. Also, most agencies have reserved seating for their customers, but not ASAP. In other words, even though I paid for a higher business class, I still need to pay extra to get assigned seats. Upfront information would have been useful.
The agent has now been avoiding me and refusing to take my calls. Our last agreement was we are going to try this month. But he has disappeared.
ASAP Tickets is a scam. You pay more for tickets, tips and you may not get the whole information you need to fly.
AVOID AT ALL COSTS!
Tip for consumers:
Stay away
Products used:
airline ticket
This is my first time to try ASAP Tickets for online booking. I cant help but be amazed by the agent that handled my queries. He was very patient and accommodating to my requests and concerns. He's name is Olympus and he was simply Awesome! Communication was great and he would get back to me right away if there was any concerns. Will definitely recommend him in the future to my family and friends travel plans.
Olympus, the agent, made me feel comfortable and he would constantly follow up and make sure that the dates will work for my travel plans. Human interaction was indeed a great factor compared to just plain online booking wherein you immediately get the answers to your questions right away.
Olympus was able to book my flight schedule within my time frame and budget allocation. He also explained the necessities of having luggage insurance especially if multi city connecting flights
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
I am very satisfied with my experience with this travel agency. Rafael S. Was patient and very helpful! He was attentive and followed up with me in a timely manner throughout the process. He was able to help my friends and I find tickets to Jamaica for only $570 while on our own we would have paid $850 each. Thanks for your help and I will be using this agency in the future.
I called to change my return trip and explained my situation I needed assistance to make it happen. This Rep showed sincere attitude and concern by making me feel at ease and that he would do everything to resolve my problem. He went beyond what is expected and stayed with me until all necessary informations are gathered into a successful resolution.
As I stated earlier in this survey, I was highly impressed the way the Rep handled my issue.
Heard ASAP Tickets for their low fare pricing.
The flight itinerary is what I was looking for and worked well with my schedule.
Many thanks for taking your time to review our services! Our agents work really hard to make our client happy and satisfied and we are so grateful for the great assistance!
First time to buy through this service. The representative was excellent and very polite. But the system is set up to make more money. Even a tip service. And it is set up so it looks like he (the representative) did a poor job if you do not add a lot of money for his or her's tip. The additional benefits they want you to add. Are likely minimal, due to the "up too $1000". For an oversea's ticket that would ensure additional money will still be paid even after the $1000 credit.
Our brief searches were showing nearly the same price- maybe a $100 less. Once I submitted my phone/email on line- I instantly got a call. And I must say- I prefer talking to someone than doing it myself online. So I guess they made it easy. I say easy, but keeping us both on the phone for that long is not good for either of us. time is money (for them I'm sure).
In the end- Convenience and the Representative was pleasant to work with.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback
It's been two year now that I'm using ASAP tickets to book my vacations and it has been a great experience. I was linked with an agent, Surya, and we decided to continue booking with him because he listens to your needs, is communicative, makes sure you get the best rate, but also patiently goes through the process of completing a booking. ASAP is our go-to agency now!
Tip for consumers:
Don’t fly with American Airlines
Products used:
Airfare ticket
I would say that Mundo was the most helpful and accommodating agent ever. He went the extra mile by listening to the customer's requests/concerns and find ways to make it happen. He offered different options and tailored it accordingly that made it a very pleasant experience.I appreciate his expertise and his being able to converse in my native language. Keep up the good work!
Through e mails
I’m tired of doing the search.
Dear Frederick, thank you for taking the time to share your positive experience! We're thrilled to hear that Mundo went above and beyond to assist you. Providing helpful and accommodating service is our commitment, and it's heartening to know that Mundo's efforts made your experience very pleasant.
Positive reviews serve as a testament to the excellence of a product or service. They amplify credibility, instill trust, and attract potential customers. A string of favorable feedback creates a virtuous cycle, boosting brand reputation and fostering consumer loyalty. Beyond mere praise, good reviews provide valuable insights into customer satisfaction, aiding businesses in refining their offerings. In today's interconnected world, positive online reviews act as a powerful marketing tool, influencing purchasing decisions and shaping the digital identity of a business. A collection of commendations not only validates quality but also contributes to a thriving, customer-centric ecosystem.
Products used:
Shoes and bag
Thank you so much for taking the time to leave us this amazing review!
Looking for a good rate on tickets to see my mom for her 75th birthday in 3 days. We don't get back to Ontario very often, we are in British Columbia. Spur of the moment decision to go and see her. Carlton went above and beyond to make sure we got there on time to celebrate her birthday. Boy is she going to be surprised. Can't wait to see her. Thank you Carlton for all your hard work in finding a great deal on our tickets and getting us there on time. Most definitely our new go-to person for any future travel.
Friendly, knowledgable, and very easy to deal with. Took away all my stress.
Great deal considering we had to be there in less than 3 days.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Agent Clutch is very approachable and patient. Specially when looking for a better price and stops of your flight or trip. Complete details and answering my inquiries appropriately. Well recommended.
Smoothly done transaction. The agent gave me above and beyond customer service. Very satisfied. I will refer to my friends and families to make business w/ you booking flight ticket.
Advertisement add. I want to try ASAP for flight ticket
To help the Filipino business
Thank you for your great review! Our agents really appreciate your feedback.
There was resistance in using ASAP and we were really hesitant to call to make a purchase. We've heard numerous nightmare stories about ASAP's service in dealing with flight issues. We needed to get the full story. Harlan has been wonderful throughout this process. We've communicated weekly for 3 weeks and she's been nothing but wonderful. On the day of the call, she was able to answer all of our concerns and she really made us feel at ease in choosing ASAP.
Through a friend, but with much hesitation
To negate the possibility of an issue.
Thank you fro your honest review! We really appreciate that you ultimately decided to use our company's services, it is always a pleasure for us to assist.
Nice guy with a lot of patience. He help me to choose the best option that was matching with my travelling plan.
Love it. See you soon
I had a positive experience finding a new flight for me and my partner when a confusing text from the airline made us miss the flight. The airline SAS refused to acknowledge or reschedule our flights, so I contacted ASAP, the company with which I purchase the original tickets. Sukh, helped me; offered me various alternatives, and allowed me time to review them. Although, a two stops trip and of course having to purchase new tickets, we will be getting home tomorrow. Thank you Sukh!
When originally planning my trip to Europe, I found the best prices with ASAP.
Thank you for sharing your experience with us! We're pleased to hear that Sukh was able to assist you effectively and provide various alternatives when you encountered challenges with your flight.
Today I received the most incredible customer service agent. Horace was my agent this young man went above and beyond. He understood my need and he was very patience. He was very friendly very professional. He answered all my questions. Throughout the hold interaction he always had a smile. He made my experience very delightful. I will definitely use this company again in the future. He did his job and he did it very well. Credos for Horace.
Thank you Horace
Looking for the best deal
Dear HAZELANN A., We really appreciate you taking the time to share your rating with us. We are really glad to hear that Horace provided an excellent service. We look forward to seeing you again soon.
In a world where Booking online is daunting for some of us because of the lack of personal contact, Gretchen was professional as well as both helpful and kind. She walked me through the whole process with patience and she was pleasant. She was there from the beginning till the end very polite and reassuring. I am a repeat customer for sure and would recommend her to everyone. Gretchen has represented ASAP tickets very well. That says a lot about Asaptickets. Thank you.
Tip for consumers:
Ask for Gretchen
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Bonifacio is a well-mannered and well trained agent. He possess a good quality service, he always helps me to get what i need till the end. He explained to you everything and make sure you understands before all the required steps and policies. I admire his courtesy and his patience to guide me in filling up my payment forms. Kuddo's to him👏 job well done!
Nice deal and fast service
Thank you for the great review! Our agents always try their best!
Well... Annie is a God
I say, "a God", not, 'the' God.
Of course
But, at least, no question or doubt, a basic, > minor deity
A >= medium God, right?
You probably know this.
Anyway... yeah, roughly: that.
I thought Annie might be working at ASAP Tickets
Annie suggested it
Many thanks for 5-star rating!
Very good experience! I spoke to a representative named Ocean (no pun intended!) who was not only very professional and knowledgeable, but also very kind and patient. He could necessity reached by phone with no waiting time and even assisted me with filling out the necessary forms, keeping his phone on standby. Highly recommend ASAP tickets to all my family and friends!
ASAP Tickets® specializes in providing the cheapest flight deals from the US to Europe, Asia, Africa, India, Middle East & North Africa completed with a personalized 24/7 customer support.
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings. And the most important thing — you don't have to choose between reliable service and affordability.
2100+ travel agents who speak in more than 20 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Agents (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
2001 – a small family business started in South San Francisco, CA.
2004 – ASAP Tickets became a brand of International Travel Network LLC, a major international consolidator for travel and related services.
2006 – accredited by ARC and IATAN.
2007 – the launch of 24/7 service, BBB accreditation received.
2009 – exceeded 500 000 clients, joined ASTA.
2011 – unprecedented growth of passengers by 72%.
2012 – rated A+ for excellence by BBB.
2014 – increase in flights to Asia +50%, Africa +80%
2017 – 850 travel agents, continuous growth across all regions.
2020 – 1300+ travel agents speaking 20+ languages, 50+ exclusive airline contracts, working with 200+ airlines overall.
2022 – 1700+ travel agents, 150+ customer support agents available 24/7, recommended by 97% of customers
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!