PoolWarehouse

Ordered an actuator for my pool valve. It was delivered within a few days of the order. Installed it and it works perfectly. Thanks Pool Warehouse. Great service.

Bought a pool heater vent from them that my pool company told me to buy. It ended up being the wrong size. I returned it immediately and even if they had accepted the return I had to pay $100 for shipping and subtract a 20% restocking fee so they have a really bad return policy. They did not accept my return not happy at all do not purchase from them.

I bought a Maytronics motor from this company. It came in a plain cardboard box that is easily opened. No manufacturer packaging around the motor. It has a sticker on it that says "Exchange". I called them and they said all the motors come with that. I didn't feel comfortable installing the motor, so I requested a return. They sent an impossible list of stipulations for return and told me, at least, I would pay for return shipping and at least a 20% restock fee, and as much as 30%! It also stated that they would decide, after receiving it. Whether they would refund ANY money to me. Totally ridiculous return policies and totally slanted toward SCAMMING by the company. I have filed a dispute with my credit card company but Pool Warehouse has not attempted to resolve this issue. This company will not be in business much longer with these SCAM tactics. I have now had the motor, still in the cardboard box, for a week and and a half and I've been out several hundred dollars. If I had installed the motor and it didn't work, they would not refund ANY money to me. Nothing about this transaction is fair and this company is worse than a third world business.

Ordered an expensive automatic pool cover. Slow delivery, terrible customer service. Could not give us a delivery timeframe. It took months. Then the rope broke after only four months. They are blaming it on the manufacturer and/or installer. It took two weeks to get a response for that.

I bought (2) Pentair Minimax Ignitor kits from pool warehouse. One ignitor arrived with the graphite tiep broken off and the other ignitor arrived scorched and packaged showing it was clearly used. I contacted their customer service and sent pictures. I was originally told that I would have my money refunded but then I was told their vendor would not return the money. I did not buy the ignitors from the vendor, I bought them from poolwarehouse.com. They do not stand by their products and re just a pass through for their vendors. DO NOT BUY from this company. They are an internet business rip off.

We purchased a pool table. The delivery company would not wait for us to inspect the full delivery. There are forklift damages to the table that are not repairable. We filed a claim right away. It has been over a month and they are still dragging their feet and are blaming everyone else but not taking care of the issue.

Horrible customer service. Was told I could have an exchange due to chairs not being the correct size. Chairs still in box, brand new and they are now refusing to do the exchange. This is poor customer service. When you spend $2000 on a product you should be able to return or exchange. Don't buy anything from this company if you are unsure if it will work, they will not work with you at all and you'll be stuck with the product that you can't even use. Very unprofessional company. Very disappointed with my service.

I would like to have given 1 point of a star, but those aren't available!
Can't return a wrench since I opened the package. How do I know if it fits without opening it? Lost my cool with the girl on the phone, but I did email and apologized. Still, no refund. They chose to screw me out of it anyway. Be careful folks and make sure not to go by the description of the items you are buying. Measure things if possible and ask them to tell you the dimensions of what you are buying. Perhaps they can tell you WITHOUT OPENING the package. I've always liked using PW, but no more for me!

Avoid this company at all cost. The item received was very late, in general packaging and not complete. No padding in the box and impossible to return. Customer service has been horrible to deal with and will not take back the product ordered. We nor our friends will order from this company again. Only thing that could redeem this review is if the owner contacted me directly to correct the issue.

Purchased pool 2 years ago right from beginning delivered 8 weeks late. Pool pump motor had to be replaced within 2 years. Now having trouble with liner leaking at the seams. Liner pulled away from steps over the winter. No customer service from Pool Warehouse or Hydra pools (Liner Manufacturer). No call backs no return emails

Pool Warehouse return policy is not customer friendly. You're better off going to Amazon!
I opened the pool alarm box, as one typically does with any package, to see if it would work for my pool and by doing so it VOIDED the ability to return a brand new $250 item I cannot use. STAY AWAY and find it elsewhere.

Tried to use this company to have an alternative to amazon. Shopping and shipping process was decent. But part didn't fit so i am having to return it. And i have never seen such a horrible return policy. Massive hoops to jump through. They threaten to deny your return constantly charge 20-30% restocking fee. Demand a photo and force you to answer and questionaire. IF they approve the box which cant have any writing or damaging on the box. So most likely you ship item back. And they deny your claim and keep the part anyway... will never ever bother with this company again.

Beware of this scam of a company. They will deliver you broken and damaged products that they will NOT cover or replace. Terrible customer service, terrible product, horrible company that should be put out of business.

Bought a 2700$ pool heater from pool warehouse. It came damaged. They will not replace or refund the product. They claim if you don't open the box and inspect item while shipping company is there they will not help.

The site wanted me to pay for and complete my order without being shown what I would be charged for shipping. I'm going to guess this is because once you include the shipping it is much cheaper to shop elsewhere. Amazon's prices are much lower and I would recommend giving them your business. They don't try to mislead you into spending more money by keeping the shipping cost top secret.

Wanted this in red with 5 skewers. PoolWarehouse was the only on who had in stock. Great price and fast delivery. An ease to buy online.

I want to be clear this is a Pentar? Spelling? 1.6hp pool pump purchased from pool warehouse in Tennessee. Turned pump on after 60 seconds it made a bang and notice housing at strainer broke due to vibration and hand tight lid. PW said I'm better going back to manufacturer.? Thanks PW I would never buy washer from you. You NEED to stand behind what you sell or get out of the business. Kicking the can down the road only buys you time but eventually someone has to pick it up. Shop elsewhere

Ordered a Summerset TRL Infrared side burner. $710. Received a used, damaged burner. Missing parts. No instructions or invoice included. Called to get it replaced. They won't replace it. Told me to buy some bar keepers friend to clean it up. Told me to tighten the screws. Told me the burn marks on the grill were due to fire testing.

Don't buy from Pool Warehouse. If you have a problem with your order, they won't help you.

I placed an order with them and my credit card was immediately charged. Two weeks later I still do not have the product but they have my money. Check out their address. They are just an office which takes your order, takes your money and must have an actual supplier send you the product. Scamers. I canceled my order but haven't heard from them. I guess my next call will be to my credit card company

We purchased a pool table that arrived damaged. The damaged side was placed faced down so we could not see it given only one delivery driver came (instead of two per their policy) so my husband had to help the driver unload and bring it into our garage. Since we didn't see anything wrong with the box, and unable to lift a box that is hundreds of pounds with just the two of us, we signed for it. The next day, when we got help, we set up the table and found that maybe a forklift during delivery damaged the box and table. Long story short, customer service did absolutely NOTHING to help us even though we reported it within the allotted timeframe. We even disputed with our credit card company who sided with us but this terrible company still would not provide us our money back OR help fix the table or provide us an opportunity to replace it. Now we had to pay to get the table fixed or have a $2k paperweight. It's sad that we spent money for something we wanted to have fun with but instead met with poor customer service and a useless pool table.

TERRIBLE CUSTOMER SERVICE!
Customer service or so called customer service. Will not return your calls or emails on products that you ordered and are delayed. "Order take two-three business days to ship" Waiting two weeks and still no item. They will not return any emails or call on their so called customer service line. Do yourself a favor and buy your products else where. You save a few buck's using them but not worth the headache!

Ordered two pool ledge loungers. The quality was not what I expected when I opened the box. Cheap plastic and they do not stay put (float up) Called to return and they want to charge 30% re-stocking fee and shipping to return. $1400 purchase I'm forced to keep or give $400-$500 to return. Not a happy customer. Horrible return policy.

Buy with confidence, their customer support is outstanding. Our pool went together perfectly, the family loves it. Renee B made sure that the one small issue we had was handled promptly and properly. I will recommend them to friends and family.

Order a pool light and sent me the wrong one.
Now its a mission to send it back i have to pay postage to return it and there taking forever. Like there holding my refund hostage